Auckland Barista & Customer Service Workplace Course

Features small regular courses Requires 7 students to run the course

We deliver a 3 day training course, that is focussed on practical skills and customer service skills. Students are then placed at a Cafe to complete a further 3 days work experience.

 
Book now: Contact ingrid@goldstartraining.nz

Level 2 & Level 3 Barista & Customer Service Course
Total Credits: 21

Duration: 3 Day course + 3 days/shifts Cafe Work placement

Venue: Royal Oak Bowls, 146 Selwyn St, Onehunga
(3 day course)

Unit Standard: 17285, Demonstrate knowledge of commercial espresso equipment and prepare espresso beverages under supervision,
L2, C4

Unit Standard: 17286, Prepare and present pressed coffee for service,
L2, C2

Unit Standard: 28145, Interact with customers in a service delivery context L2, c2

Unit Standard: 57, Provide Customer Service
L2, C2

Unit Standard: 9681, Contribute within a team group which has an objective
L3, C3

Unit Standard: 11097, Listen actively to gain information to an interactive situation
L3, C3

Unit Standard: 27940, Provide cafe table service (This is completed in the workplace)
L3, C5

Some of our Cafe Partners...

Skills Achieved:
Barista Fundamentals
Including:


- Identifying Barista machine parts
- Cleaning processes
- Espresso shots
- Stretching milk
- Pouring techniques
- 6 popular espresso beverages
- Using different types of milk
- Cup ware and espresso presentation
- Pressed coffee

Customer Service Skills
Including:


- Communication skills
- Practice serving club members
- Sales skills
- Cash register skills
- Active listening skills

Group/Teamwork Skills
Including:

- Group Teamwork skills
- Communication skills
- Teamwork

Cafe Work Experience
Including:

-Cafe work experience
-Working as a team member
-Communication skills
-Confidence building
-Providing table service
-Customer interactions